Cancellation/Refund Policy

FYI Perfume: Cancellation/Refund Policy
At FYI Perfume, we are dedicated to providing an exceptional shopping experience for all our customers. To ensure your satisfaction, we’ve outlined our Return, Refund, and Cancellation policies below.

Return & Refund Policy
Due to hygiene reasons, we are unable to accept returns or exchanges for any opened or used products. Once your order is delivered, we cannot accept returns, as these items cannot be reused or resold.
Our products are made with high-quality natural ingredients, and any damage resulting from improper use, neglect, or misuse is not covered by this policy. Additionally, we recommend performing a patch test before using our products, as we do not cover reactions or sensitivities to specific ingredients.
Refund Policy

Damage after Delivery: FYI Perfume is not responsible for any damage to products once they have been delivered.
Claims for Missing Items, Damage, or Incorrect Products: If you receive a damaged, broken, or incorrect item, you must provide an unboxing video showing the original packaging and the issue. This video is required for claims related to missing items, leakage, breakage, or incorrect products.
Refund Process: If you wish to request a refund, please contact our customer service team within 24 hours of receiving your order. You can reach us via phone at (+91) 022 3152 6691 or by email at hello@freyaa.com. Please include the necessary images or videos related to your claim, with the subject line “Refund Request for [Order Number]”.
Tampered or Damaged Packages: If your package is visibly tampered with or damaged upon delivery, please refuse to accept it from the delivery partner. If you have already accepted the package, contact our customer care team within 3 days to report the issue. Refunds will not be processed after this time frame.
Refund Timeline: If your refund claim is accepted, the amount will be credited to your original payment method within 15 working days. For Cash on Delivery (COD) orders, the refund will be processed to your provided bank account within 7 - 10 working days. Please note that delivery charges are non-refundable.

Return Policy

Damaged or Defective Items: In cases of damaged or defective products (such as leakage, breakage, or missing items), a refund or exchange may be initiated after a thorough verification process.
Notification Window: To be eligible for a return or refund, customers must contact our customer care team within 24-48 hours of receiving a damaged, broken, or defective product.

Cancellation Policy

Before Shipment: Orders can only be cancelled before they are dispatched from our warehouse. A cancellation fee of 2.5% will be applied to the total order amount to cover payment gateway charges.
After Shipment: Once an order is shipped, it cannot be cancelled. In such cases, a return charge of ₹100 will be deducted if the order is returned to the seller (for prepaid orders).
Refund for Cancelled Orders: If your cancellation is accepted, the refund for paid orders will be credited to your original payment account within 15 days. For COD orders, the refund will be processed to your bank account within 7 -10 working days.

Frequently Asked Questions (FAQs)
Q.1) How long will it take to receive my refund after cancellation or return?

For paid orders, refunds will be credited to your original payment account within 15 days of cancellation acceptance.
For COD orders, refunds will be issued to the bank account provided within 7 -10 working days of cancellation or return acceptance.
Once your refund is processed, you will receive a confirmation email with relevant details, including the transaction ID.

Q.2) Does the policy cover opened or used products?
No, our policy does not cover opened or used products. We can only process claims for damaged, broken, or missing items.
Q.3) How can I cancel an order placed by mistake?
If you placed an order by mistake, you can cancel it within a few hours by visiting the order confirmation page at checkout. Alternatively, you can contact our customer support team at (+91) 022 3152 6691 or email us at hello@freyaa.com for assistance.

Thank you for shopping with FYI Perfume! We are committed to providing you with quality products and outstanding customer service.